Our shipping methods are determined by type of item, shipping rates are calculated based on the weight or size. Your cart will reflect our three delivery options available: 1. Insplosion delivers the order to the delivery address; 2. Customer collects the order in warehouse; 3. Customer arranges the merchandise with another company.
1. INSPLOSION DELIVERS THE ORDER TO THE DELIVERY ADDRESS*
International Shipping
INSPLOSION is pleased to offer international shipping to any destination worldwide. Our concierge is standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the world. INSPLOSION smaller packages are shipped via UPS international shipping service, the remaining items are delivered by any of our partners shipping companies. In case of products in stock, the shippment can take place in 1-3 business days(1) after payment confirmation.
Taxes and Orders Please note that shipments can be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt. Please note all transportation services requires the receiver of the goods to verify their status with the carrier upon delivery. The POD must be signed with reservations subject to verification with/without apparent damage and provided to INSPLOSION whenever requested. INSPLOSION will also not be liable for any damages resulting from handling, loading or unloading by people acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim. INSPLOSION reserves the right to charge an extra amount (depending on the value cost from the Transportation company) on the transportation’s price if the client postpones the expedition within 3 days or less prior to the agreed departure date.
Export Document For orders with the final destination out of Europe, INSPLOSION reserves the right to issue the DU which has a cost of 80 Euros per invoice. For orders shipped by air to the US, INSPLOSION reserves the right to issue the DU which has a cost of $120 per invoice.
Free Shipping Each Free Shipping campaign has its own conditions every time they are released, please contact our team via chat, email or phone.
Communications When you communicate with us (via email, phone, through our Platform, or otherwise) and when you use our Platform to communicate with others, we store a copy of your communications (including call recordings, subject to providing you notice or obtaining your consent in accordance with applicable law). Certain professionals and sellers on our Platform may choose to use our call tracking feature in order to better manage their business. You are using our Platform when you make calls to these professionals and sellers using their phone number displayed on our Platform. Insplosion will provide you notice or obtain your consent in accordance with applicable law before recording these calls. Otherwise, to the extent you communicate with professionals, sellers, and other users outside our Platform, those communications are not subject to this Privacy Policy.
Delivery Parcels will be delivered to your door Monday –Friday. Tracking information will be provided once your order leaves our warehouse. Typical delivery for small packages takes 3–10 business days from date of shipment. If you choose this method, someone must be present to sign at time of delivery. Larger parcels will be delivered over your threshold unless destination is a multi-unit building, in which case they will be left inside building entrance, not at your door. Typical delivery takes 1–3 weeks from date of shipment within the contiguous U.S. Includes an appointment with a 4-hour delivery window coordinated by an agent. Excludes unpacking, assembly and removal of packing materials. Deliveries to remote areas without highway access may take longer than usual. Delivery dates are offered based on your location and availability. Our carriers will do their best to accommodate you.
*Please note: (1) Business Days are considered to be Monday through Friday, excluding holidays. - Shipment dates on all orders are estimated, not guaranteed. - Many high-rise and apartment buildings require a Certificate of Insurance prior to any delivery. To facilitate smooth delivery, it’s best to contact your property management in advance to verify COI requirements. - If you know at time of order placement that you will not be able to receive delivery as scheduled and need to delay, please call us.
2. CUSTOMER COLLECTS THE ORDER IN WAREHOUSE
According to European Union regulations, any shipment of products outside the European Community requires the issuance of an export document. For the issuance of this document in Portugal it is necessary to have an authorized warehouse, that is, a registered warehouse in the finances and customs. This is because, to issue the export order, the authorized warehouse is obliged to send a legal document to the customs, which only authorized warehouses have the authority to issue it. Customs simply does not issue export dispatch if you do not have a registered warehouse.
3. CUSTOMER ARRANGES THE MERCHANDISE WITH ANOTHER COMPANY
When choosing this option, INSPLOSION is no longer accountable or responsible for collecting or delivering the order. To pick up the piece the client/company of shipment should arrange the conditions every time. For that lease contact our team via chat, email or phone.
Availability
We work with a variety of brands that offer different possibilities of stock. See each item's details at product’s page for individual product lead time and shipping service.
Storage
We allow 10 calendar days for you to accept your order without fees, after which you’ll begin to incur daily storage fees of $50 per day, per order. After 30 days, your order will be returned back to our warehouse, and you’ll be refunded for the merchandise, less applicable return shipping costs, restocking fees and storage charges. To avoid any additional charges, please work with our delivery agents to schedule an appointment within that 10-day period. If you’ll be unavailable to accept delivery for an extended period of time, or if you have any questions, please contact us.
