Questions & Answers
QUESTIONS AND ANSWERS
How secure is shopping on Insplosion?
Very. It’s vitally important to Insplosion that you can shop on our website in complete confidence. That’s why we’ve invested in the most advanced website security available, designed to provide all the protection and assurance you need, from making transactions to updating personal information.
Can I make changes to my online order?
We all change our mind now and again. If you want to make any changes to your order, email us, contact us via Live Chat or call us for free on +351 918 262 486 for further assistance. Please keep in mind that not every piece of furniture is the same, so there might be variations between batches. Also, changing your order may delay your delivery and could alter the price you’ve been quoted. Please note that changes to your order can only be made prior to delivery. Please refer to our Returns and Cancellations for more details.
Where is my order?
You can see the status of your order in the "My Account" page. If you wish more detailed information, please email us, contact us via Live Chat or call us for free on +351 918 262 486 for further assistance.
Do you have a minimum order?
No, we don’t.
I have forgotten my password: what should I do?
If you have forgotten your password, just click on 'forgotten your password' on the log in dropdown and follow the instructions.
Will my personal details stay safe?
Yes, your information will only be used for our company’s marketing tools.
Do you price match?
Yes, we do. Call us free on +351 918 262 486 or contact us via Live Chat for more information.
Can you tell me the availability of a specific item?
Before you select a product to buy online, you'll find an indication of the current lead time for delivery will have been given on the product page. While some bespoke items may also require longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. Insplosion cannot be held responsible for delays beyond our control. We will always endeavor to inform you as soon as we become aware of any changes in the time originally given when you placed your order.
What if my item is not available due to limited stock availability?
It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make arrangements to refund your payment as quickly as possible.
Do you offer a trial period on beds & mattresses?
Unfortunately we do not offer a trial period on our beds and mattresses.
Can I have different finishes?
Yes, our available finishes are polished brass, aged brass, chrome, copper plated, brushed nickel, nickel plated, gold plated or any RAL color in glossy or matte.
Do you make customized pieces?
Yes, we can customize any piece you want, from Heritage or Graphic Collection.
What if my furniture does not fit?
Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible.
Insplosion cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned about furniture due to be delivered may not fit then please email us, contact us via Live Chat or call us for free on +351 918 262 486 for further assistance.
What if I discover a fault with my furniture after delivery?
If you ordered in-store, please contact the store that you purchased the product from.
If you ordered online, lease email us, contact us via Live Chat or call us for free on +351 918 262 486 for further assistance
What do I do if I have a complaint?
Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability.
Whatever assistances you need, we’re happy to help. If you ordered in-store, please contact the store that you purchased the product from. If you ordered online, lease email us, contact us via Live Chat or call us for free on +351 918 262 486 for further assistance.
Can I order on Insplosion Online and collect my order?
Yes, we have selected collection points across the world. These are usually our regional distribution centres which may or may not be attached to your local store. Simply select ‘Collection’ at the checkout, the available options will be shown for your particular order. The collection point will get in touch with you on receipt of your order and advise on collection times.
Where do you deliver to?
We deliver worldwide. For more information please email us, contact us via Live Chat or call us for free on +351 918 262 486 for further assistance.
What do you charge for delivery?
Our delivery charges vary by product type. Please refer to our Delivery Page for more information.
What happens if my furniture is damaged on delivery?
Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us within three (3) days of receipt. You may also contact us on LIVE CHAT or at firstname.lastname@example.org. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
What are the payment options online?
We accept all major credit and debit cards including MasterCard, Visa, American Express and PayPal. We accept payments through bank transfers.
Please refer to our Payment Options page for more information.
Do I have to pay in full or can I pay a deposit when paying online?
If your order is eligible for a deposit payment, the payment page will notify you this as an option and provide details on how to proceed. If you proceed with this option, the remaining balance will then be debited automatically, from the given payment method, prior to delivery. Please note, customers will only be contacted if there is an issue with this.
If I pay a deposit for my order, when will my balance be taken?
If you’ve placed your order with a deposit, your remaining balance will automatically be debited from the same card before the delivery. If, for any reason, the balance is outstanding upon delivery, we won’t be able to proceed with the delivery until the full payment has been made. If you wish to pay with an alternative card, please email us, contact us via Live Chat or call us for free on +351 918 262 486 for further assistance and inform our team at least ten days before you expect your delivery.